{"id":6312,"date":"2023-03-30T10:32:45","date_gmt":"2023-03-30T09:32:45","guid":{"rendered":"https:\/\/automyo.com\/?p=6312"},"modified":"2023-11-27T17:55:26","modified_gmt":"2023-11-27T15:55:26","slug":"process-e-task-mining-definizioni-e-differenze","status":"publish","type":"post","link":"https:\/\/automyo.com\/it\/2023\/03\/30\/process-e-task-mining-definizioni-e-differenze\/","title":{"rendered":"Process e Task Mining: Definizioni e Differenze"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"6312\" class=\"elementor elementor-6312\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1e84803f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1e84803f\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1e0c34e1\" data-id=\"1e0c34e1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-16d8917 elementor-widget elementor-widget-image\" data-id=\"16d8917\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/automyo.com\/wp-content\/uploads\/2023\/03\/Grafica_ProcessMining.png\" class=\"attachment-full size-full wp-image-6323\" alt=\"Process e Task Mining\" srcset=\"https:\/\/automyo.com\/wp-content\/uploads\/2023\/03\/Grafica_ProcessMining.png 1920w, https:\/\/automyo.com\/wp-content\/uploads\/2023\/03\/Grafica_ProcessMining-300x169.png 300w, https:\/\/automyo.com\/wp-content\/uploads\/2023\/03\/Grafica_ProcessMining-1024x576.png 1024w, https:\/\/automyo.com\/wp-content\/uploads\/2023\/03\/Grafica_ProcessMining-768x432.png 768w, https:\/\/automyo.com\/wp-content\/uploads\/2023\/03\/Grafica_ProcessMining-1536x864.png 1536w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-26f35a16 elementor-widget elementor-widget-heading\" data-id=\"26f35a16\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\"><br>Process e Task Mining: Definizioni e Differenze<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-fd29d75 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"fd29d75\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-07f90e6\" data-id=\"07f90e6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e6d5663 elementor-widget elementor-widget-text-editor\" data-id=\"e6d5663\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Process mining e task mining, spesso questi temi vengono associati all\u2019automazione, ma qual \u00e8 il loro significato?<br \/><\/span><span style=\"font-weight: 400;\">Innanzitutto, il termine <\/span><i><span style=\"font-weight: 400;\">mining<\/span><\/i><span style=\"font-weight: 400;\"> deriva dal verbo inglese \u201cto mine\u201d, che significa estrarre, facendo riferimento letteralmente a estrarre qualcosa dal terreno. Con il tempo questo concetto \u00e8 stato affiancato a una serie di attivit\u00e0, ad esempio in relazione ai Bitcoin.<br \/><\/span><span style=\"font-weight: 400;\">Per quanto riguarda, invece, <strong>Process Mining<\/strong> e <strong>Task Mining<\/strong>, vediamo insieme nello specifico cosa sono: <\/span><\/p><p dir=\"ltr\" style=\"line-height: 1.7999999999999998; text-align: justify; margin-top: 0pt; margin-bottom: 0pt;\">\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-13f6f38 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"13f6f38\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0a37ae1\" data-id=\"0a37ae1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-499c0ef elementor-widget elementor-widget-text-editor\" data-id=\"499c0ef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3><b>PROCESS MINING: <\/b><\/h3><p><span style=\"font-weight: 400;\"><strong>Una tecnica di gestione dei processi basata sull\u2019analisi del log degli eventi<\/strong> (record di eventi che si verificano all&#8217;interno dei sistemi informatici e delle reti di un&#8217;organizzazione.). Estraendo i dati dei relativi processi da varie fonti digitali e database, che si trovano nei sistemi informativi, \u00e8 possibile monitorare, analizzare e migliorare i processi di business, andando a eliminare i colli di bottiglia e i tempi morti.<br \/><\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Il Process Mining comprende:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Scoperta automatizzata dei processi (estrazione di modelli di processo da un registro eventi)<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Controllo di conformit\u00e0 (monitoraggio delle deviazioni attraverso il confronto tra modello e log)<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Social network\/organizational mining (come le persone interagiscono e lavorano insieme)<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Costruzione automatizzata di modelli di simulazione<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Creazione di best practices basate sullo storico delle operazioni<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4ba5fca elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4ba5fca\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-74adcca\" data-id=\"74adcca\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-596279c elementor-widget elementor-widget-text-editor\" data-id=\"596279c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3><b>TASK MINING: <\/b><\/h3>\n<p><span style=\"font-weight: 400;\"><strong>La rilevazione, il monitoraggio e l\u2019analisi dei dati dei singoli task<\/strong>, e quindi delle singole attivit\u00e0, all\u2019interno di un processo pi\u00f9 ampio. Il task mining pu\u00f2 integrare il process mining fornendo una visione pi\u00f9 approfondita sui singoli task e <\/span><span style=\"font-weight: 400;\">analizza: le attivit\u00e0 svolte in un processo;&nbsp; le risorse che le eseguono; il tempo necessario per ogni attivit\u00e0.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Dunque lo scopo \u00e8 sempre lo stesso, identificare i colli di bottiglia per snellire un processo, ma passando al setaccio le singole attivit\u00e0, una per una.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Il Task Mining \u00e8 in grado di raccogliere informazioni dettagliate partendo da dati di basso livello, spesso ottenuti dalle interazioni dell&#8217;utente con un\u2019interfaccia.&nbsp;<\/span><span style=\"font-size: 1rem;\">Ad esempio, il software di task mining pu\u00f2 analizzare i clic dell&#8217;utente, il tempo di permanenza su una pagina, l&#8217;inserimento di dati e altre azioni eseguite dall&#8217;utente, al fine di identificare le eventuali inefficienze o errori e migliorare l&#8217;efficacia del processo.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-224048c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"224048c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5fcaa2d\" data-id=\"5fcaa2d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-81629ce elementor-widget elementor-widget-text-editor\" data-id=\"81629ce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">La differenza tra i due non \u00e8 solo concettuale ma interessa anche la mole di dati da avere e lavorare.<\/span><\/p><p><span style=\"font-weight: 400;\">Di conseguenza, ottenere tutti i dati aziendali per una buona analisi dei processi non \u00e8 facile, e anche se ci si riesce serve un importante potenza macchina per lavorare tutti i dati e lunghi tempi di attesa. Il task mining invece, pu\u00f2 concentrarsi su un minor quantitativo di dati e richiede tempi di lavorazione decisamente inferiori.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c2d528e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c2d528e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e9ec301\" data-id=\"e9ec301\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0b34009 elementor-widget elementor-widget-text-editor\" data-id=\"0b34009\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>Ma passiamo ad un esempio specifico.\u00a0Supponiamo che vogliamo identificare le inefficienze e i colli di bottiglia all&#8217;interno di un processo di customer service.<\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ee354cb elementor-widget elementor-widget-text-editor\" data-id=\"ee354cb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Il <strong>P<\/strong><\/span><b>rocess Mining <\/b><span style=\"font-weight: 400;\">analizza l\u2019interezza del processo e quindi:\u00a0<\/span><\/p><ol><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Il cliente che contatta il servizio clienti tramite telefono, chat o email.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">L&#8217;agente del servizio clienti che registra le informazioni del cliente e la natura del problema all&#8217;interno del sistema di ticketing.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">L&#8217;agente del servizio clienti che cerca di risolvere il problema e fornisce al cliente una soluzione o un&#8217;indicazione.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Se il problema non pu\u00f2 essere risolto, l&#8217;agente del servizio clienti assegna il ticket a un responsabile o ad un team specializzato per la risoluzione del problema.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Il team specializzato cerca di risolvere il problema e fornisce una soluzione al cliente.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Il ticket viene chiuso quando il problema \u00e8 stato risolto con successo.<\/span><\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-78a95335 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"78a95335\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-75a71ee3\" data-id=\"75a71ee3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3b1903d elementor-widget elementor-widget-text-editor\" data-id=\"3b1903d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Il <strong>T<\/strong><\/span><b>ask Mining<\/b><span style=\"font-weight: 400;\"> invece, agisce sulla singola attivit\u00e0, quindi monitora <\/span><span style=\"font-weight: 400;\">le azioni dei singoli operatori durante la gestione di un ticket di assistenza, raccogliendo informazioni come:\u00a0<\/span><\/p><ol><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Il tempo medio impiegato per risolvere una richiesta,\u00a0<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Il numero di volte in cui viene contattato un cliente per la stessa richiesta,\u00a0<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Le attivit\u00e0 pi\u00f9 frequenti\u00a0<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Le attivit\u00e0 richiedono pi\u00f9 tempo.<\/span><\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1050a5b9 elementor-widget elementor-widget-text-editor\" data-id=\"1050a5b9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">\u00c8 chiaro che queste attivit\u00e0 sono strumenti importanti per la digitalizzazione e l\u2019automazione dei processi aziendali, e sebbene vengano spesso confuse sono tecnologie diverse dall&#8217;<strong>automazione RPA<\/strong> e <strong>BPA<\/strong>.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">Process Mining e Task Mining\u00a0 identificano dati importanti e inefficienze, mentre l\u2019automazione e gli strumenti RPA e BPA\u00a0 intervengono automaticamente sulle\u00a0 informazioni rilevate da queste analisi.<\/span><\/p><p><span style=\"font-weight: 400;\">Le tecniche di mining forniscono una base di conoscenza sui processi aziendali, mentre l\u2019automazione BPA e RPA fornisce gli strumenti per automatizzare e migliorare questi processi.<\/span><\/p><p><span style=\"font-weight: 400;\">In conclusione, la combinazione di queste due tecnologie\u00a0 pu\u00f2 portare evidenti e significativi vantaggi per un\u2019organizzazione, eliminando processi lenti, informazioni futili e attivit\u00e0 manuali inutili e migliorando l&#8217;efficienza, la qualit\u00e0 e la velocit\u00e0 delle operazioni aziendali.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2852d2c elementor-widget elementor-widget-image\" data-id=\"2852d2c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/meetings.hubspot.com\/angela-caruccio\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1752\" height=\"629\" data-src=\"https:\/\/automyo.com\/wp-content\/uploads\/2023\/04\/Au_Angela_Ita_Sx.png\" class=\"attachment-full size-full wp-image-6471 lazyload\" alt=\"\" data-srcset=\"https:\/\/automyo.com\/wp-content\/uploads\/2023\/04\/Au_Angela_Ita_Sx.png 1752w, https:\/\/automyo.com\/wp-content\/uploads\/2023\/04\/Au_Angela_Ita_Sx-300x108.png 300w, https:\/\/automyo.com\/wp-content\/uploads\/2023\/04\/Au_Angela_Ita_Sx-1024x368.png 1024w, https:\/\/automyo.com\/wp-content\/uploads\/2023\/04\/Au_Angela_Ita_Sx-768x276.png 768w, https:\/\/automyo.com\/wp-content\/uploads\/2023\/04\/Au_Angela_Ita_Sx-1536x551.png 1536w\" data-sizes=\"(max-width: 1752px) 100vw, 1752px\" 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Con il tempo questo concetto \u00e8 stato affiancato a una serie [&hellip;]<\/p>\n","protected":false},"author":12,"featured_media":6323,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[22],"tags":[41],"class_list":["post-6312","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-non-categorizzato","tag-automazione-2"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Process e Task Mining: Definizioni e Differenze<\/title>\n<meta name=\"description\" content=\"Process e Task Mining: spesso ne sentiamo parlare, ma cosa sono? E che differenze ci sono tra i due? 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