CASE HISTORY
Behind every use case, there’s a hidden problem we solved with our automation tools. We listed some use cases to show that regardless of the industry or the complexity of a given activity, automation is the right support to simplify and make more efficient our daily life.
Customers
Automated Flows
Daily Operations
AUTOMATED CUSTOMERS
POWERING BUSINESSES RIGHT NOW
CASE HISTORIES
SPECIFIC SOLUTIONS FOR GROWTH & MANAGEMENT RELATED NEEDS
Telematics
OCTO TELEMATICS
Octo Telematics is a multinational company working in the field of telematics, providing data collection and analysis services to insurance companies and allowing them to modify their services according to more precise data (claim risks, records of driving behaviour, analysis of individual claims with loss adjusters, etc.).
Problem
Integration of the operational area’s internal systems with the customers’ external systems.Solution
Automated flow for information exchange between different portals without sharing sensitive information and shielding the pre-existing, high safety levels.
Perks
- Up to 30% of operative time saved.
- Prevention of need for stored sensitive information query.
- Changes in the system, ie. new portals, are managed directly by the customer service without the need for IT support.
Affected process:
DB Query & Update Operations
Targeted Functions:
Process Management & IT
Automotive e-commerce
THE HURRY
Hurry is an e-commerce application for cars and motorbikes. Its mission is to revolutionize the transport industry, using increasingly simpler, more convenient and more sustainable vehicles, through long-term rental services.
This is an increasingly popular alternative among private customers too. A “no worries” formula with car tax, insurance and maintenance all included in one, single monthly fee.
Problem
In the early start-up stage, the company quickly developed its digital platform.
Their need to structure an agile and effective marketing activity to support the sales department was urgent.
Managed by a small team, the automation flow gathered leads from forms and channels the company previously opened in an initial advertising stage.
The automation process was also used to manage the acquired DB via cold emails and calls, targeting potential interested customers.
Affected process:
Lead Generation and Follow-Up
Targeted Functions:
Marketing and Sales
